Refund & Return Policy

Thank you for shopping at NovaDeal! We strive to provide our customers with a smooth, reliable, and enjoyable shopping experience. Your satisfaction is our top priority. This Refund and Return Policy outlines the terms and conditions under which you can return products, request refunds, or exchange items purchased from our website: https://novadeal.sbs.

By shopping on our website, you agree to the terms stated in this policy. Please read them carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be initiated within 7 days from the date of delivery.
  • The product must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
  • The item should be in resalable condition—free from stains, damages, or wear.
  • Products marked as “non-returnable” at the time of purchase are not eligible for return under any circumstances (see Section 7 for details).

If these conditions are met, we will be happy to initiate a return or exchange.

2. Return Process

To initiate a return, please follow these steps:

  1. Log in to your account on https://novadeal.sbs.
  2. Navigate to My Orders and select the item you want to return.
  3. Click Request Return and provide the reason for return, along with supporting photos (if the item is damaged or defective).
  4. Our customer support team will review your request and respond within 24–48 hours.
  5. Once approved, a reverse pickup will be scheduled. You will be notified of the pickup date and courier details.
  6. After the item is received and inspected at our warehouse, your refund or replacement will be processed.

3. Refund Timeline

Once the returned product is received and quality-checked by our team, we will initiate your refund. The timeline for the refund depends on the payment method used at the time of purchase:

  • Prepaid Orders (Credit/Debit Card, UPI, Net Banking): Refund will be credited to your original payment method within 7–10 business days.
  • Cash on Delivery (COD): Refund will be initiated to your preferred bank account or via store credit. Bank details must be shared via email to support@novadeal.sbs. COD refunds may take up to 10–14 business days.
  • Wallet Refunds (if applicable): Instant once processed.

Please note: Shipping fees, COD charges, or other service charges are non-refundable, unless the return is due to a defect or error on our part.

4. Exchange Policy

If you’ve received a defective or wrong item, we are happy to exchange it at no extra cost. To request an exchange:

  • Follow the same return process (as described in Section 2).
  • Specify that you want an exchange and not a refund.
  • Once we receive and verify the returned item, we will dispatch the replacement product within 3–5 business days, subject to stock availability.

If the requested item is out of stock, we will notify you and offer a full refund or store credit.

5. Damaged or Defective Items

If your item is damaged, defective, or different from what you ordered, we deeply apologize for the inconvenience. Please contact our support team within 48 hours of delivery at support@novadeal.sbs or use the contact form on our website.

In such cases, you must:

  • Share clear images or videos of the damaged/defective product.
  • Keep all packaging and labels intact.
  • Refrain from using or washing the item.

Once we verify the issue, we will arrange a free reverse pickup and offer either an exchange or a full refund, including shipping fees.

6. Cancellations

Before Shipment:

  • You can cancel your order any time before it is shipped by going to “My Orders” and clicking on “Cancel.”
  • A full refund will be issued to your original payment method.

After Shipment:

  • Orders cannot be canceled once shipped.
  • You may refuse to accept the package at delivery. Once it returns to our warehouse, we will process your refund minus the shipping charges.

7. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

  • Personal hygiene products (e.g., innerwear, grooming kits)
  • Beauty and cosmetic products
  • Perishables (e.g., food, beverages)
  • Customized or made-to-order items
  • Gift cards or store credits
  • Items marked “Final Sale” or “Non-Returnable” on the product page

Please double-check your order before purchasing these items, as we will not be able to process returns or refunds.

8. Return Rejections

Your return request may be rejected if:

  • The product is used, damaged, or missing tags and packaging
  • The return request is made beyond the allowed time period (7 days)
  • The reason for return is not valid as per our policy
  • The product returned is different from what was delivered
  • Repeated returns or abuse of the return policy is detected

In such cases, the item will be sent back to you, and no refund will be issued.

9. Store Credit

In certain cases, instead of a monetary refund, you may choose to accept a store credit, which can be used on future purchases. Store credit is:

  • Valid for 6 months from the date of issue
  • Can be used partially or fully
  • Non-transferable and cannot be encashed

Let our support team know during the return process if you prefer this option.

10. International Orders

Currently, we do not support returns or exchanges for international orders due to high logistics costs and customs policies. All international sales are final. If you have received a defective item, please contact us within 48 hours of delivery for further support.

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